Lyca Compliance Training

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Introduction

Pre-paid SIM card registration is mandated in Australia and requires consumers to provide proof of identification for verification in order to activate and use a mobile SIM card. This is called the Know Your Customer Process (KYC). Lycamobile must ensure that all existing employees and contractors and its authorised parties (and any related bodies corporate) involved in the identity verification and/or activation of prepaid mobile carriage services have completed Compliance Training. Training will be delivered at least once a year for three years The Australian Communication Authority has placed an obligation on operators to capture the identity details of its customers and keep accurate records to be made available to the relevant authorities upon request and via integrated public network database.

Why is KYC important?

KYC verification process ‘assures’ the identity of the registered user.

Lycamobile’s induction program requires all new employees, contractors of Lycamobile and its authorised parties involved in the verification and/or activation of prepaid mobile carriage services to undertake Compliance Training.

Reduces the risk to operators of unintentional compliance failures.

Customer registration through KYC verification process will be least likely to suffer from identity fraud or compliance abuse.

Only ‘authenticated’ data needs to be stored and not identity data reducing the risk of privacy and identity fraud issues.

Purchasing Mobile services

Under 5 mobile services The services must not be activated before you will need to obtain the following information about the customer: Name Home address (or business name and address if you’re purchasing on behalf of a business) How many other prepaid mobile services the customer has If the customer purchased a service by credit or debit card and have 5 or fewer mobile services activated, that’s all you need. If customer does not pay by credit card you will need to obtain: 1 document from category A 2 documents from category B More than 5 mobile services If customer is purchasing or activating a service you will need to ask for more identification if the customers has more than 5 prepaid mobile services activated. You will need to ask for: 2 documents from category A 1 document from category A plus 2 different documents from category B

Registration Summary

	Number of prepaid mobile carriage services	Payment Method	Identification Required	Prepaid Determination Reference
1	Following activation of the prepaid mobile carriage service, the purchaser will have less than five prepaid mobile carriage services	Debit card or credit card	None – but note the obligation on the carriage service provider or keep records that link the carriage service number of the service to the credit card or debit card used to purchase the prepaid mobile carriage service.	Section 4.4(2). Table 3. Item 1 Section 6.2
2	Following activation of the prepaid mobile carriage service, the purchaser will have less than five prepaid mobile carriage services	Method other than debit or credit card	1 x Category A document OR 2 x Category B documents	Section 4.4(2). Table 3. Item 1
3	Following activation of the prepaid mobile carriage service, the purchaser will have more than five prepaid mobile carriage services	N/A	2 x Category A documents OR 1 x Category A documents and 2 x Category B documents	Section 4.4(2). Table 3. Item 2

Proof of identity

To activate a new prepaid mobile service, customer is required to provide:

1. Name
2. Date of birth
3. Home address (or business name and address if you’re activating on behalf of a business)

Lycamobile will conduct a visual check of documents presented or uses a government service such as the to check your identity.

They may also verify using an existing post-paid or prepaid account or by real time or time delayed financial transaction.

Identification documents

Examples of Category A accepted by Lycamobile from 25th October 2021

Australian Passport

International Passport [with an Australia Visa]

Driving license

Immi card

Citizenship card

Examples of Category B accepted by Lycamobile from 25th October 2021

Medicard

Rates of settlement (issued in the previous 12 months showing the same name and address provided)

Statement of account (of a post-paid carriage issued in the previous 12 months showing the same name and address provided)

Passbook for a specified financial account

Your identification must be current (not expired) and show customer name and/or address. By law, the telco has to protect the privacy of customer information.

Training record

Lycamobile will keep a written record of the details of the Compliance Training undertaken including:

(a) the name and designation of each attendee of the session/course;

(b) the details of the content, method of delivery and the duration of the session/course;

(d) whether the training/course requirements were successfully completed by each attendee.