How to transfer a phone number FAQ archive

I have an active bundle in my old number and my new number; if I do a SIM transfer, can I retain both the bundles?

by Content Team | Jan 22, 2018

We will be able to transfer your bundle from the old SIM however the bundle in the new SIM will be deactivated /cancelled after SIM swap.

I wish to port-out my number to another service provider. How do I do that?

by Content Team | Jan 22, 2018

We are sorry that you have chosen to leave us and would like to know why. Kindly contact our Customer Service department on 122 where we would like to hear your feedback / concerns. If you would still like to leave us, we can issue you the Account number or Date of...

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Payment Card Consent Agreement

Payment Card Consent Agreement Details

2. If any changes in the consent agreement will be notified by SMS/Email
3. This agreement will last for 365 days.
4. As per GDPR you can delete your payment card details at any time you choose, either through Customer Services or via your own online ‘MyAccount’
5. In order to adhere to certain bundle purchase Terms & Conditions you may need to have a valid payment card on file in order to maintain payments
6. Stored card details can be used for
- a.Auto Renewals/bundle subscriptions
- b. Auto top ups
7. Please find the cancellation and refund policies below
- a.https://www.lycamobile.co.uk/en/termscondition/
- b.https://www.lycamobile.co.uk/en/lycamobile-privacy-policy/

Bundle Name/Topup	Amount	EXPIRY_DATE_OF_AGREEMENT	FEE_AMOUNT	TAX_AMOUNT	TOTAL_PURCHASE_AMOUNT	Transaction Frequencey

I have an active bundle in my old number and my new number; if I do a SIM transfer, can I retain both the bundles?

I wish to port-out my number to another service provider. How do I do that?

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