General phone issues and SIM FAQ archive

How do I get my $5 free credit for registering my SIM?

by | Nov 28, 2017

Once you register your SIM you need to complete 2 successful top ups. Once you’ve completed the first top up within 24 to 48hrs, $2.50 will be automatically credited to your account and the same goes after the second top up.

I have topped up before registration; will I be able to get the $5 free credit?

by | Nov 28, 2017

No, only top ups made after registration will be eligible for the $5 free credit.

Will a Bundle purchase be considered a top up?

by | Nov 28, 2017

No, a Bundle purchase will not be considered a top up.

How can I register my Lycamobile SIM card?

by | Nov 28, 2017

You can register your SIM card by visiting our website www.lycamobile.com.au. Please remember to have your PUK number handy.

I use Wi-Fi but I have been charged for internet access…

by | Nov 28, 2017

Please note that some handsets switch from Wi-Fi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the Data option on your mobile phone when using Wi-Fi.

How do I get my $5 free credit for registering my SIM?

I have topped up before registration; will I be able to get the $5 free credit?

Will a Bundle purchase be considered a top up?

How can I register my Lycamobile SIM card?

I use Wi-Fi but I have been charged for internet access…

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