General phone issues and SIM FAQ archive

I would need a copy of my itemized bill for my reference, how can I get that?

by Content Team | Jan 22, 2018

You can view and download your billing statement in your My Lycamobile account after you set it up. Alternatively, you can email help@lycamobile.com.au requesting a copy of your itemized bill which would be sent to you in 5 to 7 business...

I have enough balance on my Lyca SIM, but I am still unable to activate a bundle…

by Content Team | Jan 22, 2018

This could possibly be due to an active data connection. Kindly turn off mobile data and restart your handset and you will be able to access the internet. If you are still facing issues, please contact Customer Services at 122 from your Lycamobile.

I do have balance in my phone but I my getting an error that I do not have sufficient balance and the call is not connecting. How do I fix this?

by | Nov 28, 2017

The Lycamobile SIM is set up to intimate customers when the balance reduces below a set level and that is why you may receive this error. However once you disconnect the first attempt and try again, the call will go through as long as there is enough credit. If the...

Do you offer contract services?

by | Nov 28, 2017

No, at the moment we offer only Pay As You Go services, however we do have various offers.

Do you provide a Lyca SIM with a handset?

by | Nov 28, 2017

No, we provide only a SIM card at the moment.

I would need a copy of my itemized bill for my reference, how can I get that?

I have enough balance on my Lyca SIM, but I am still unable to activate a bundle…

I do have balance in my phone but I my getting an error that I do not have sufficient balance and the call is not connecting. How do I fix this?

Do you offer contract services?

Do you provide a Lyca SIM with a handset?

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